Betcrown Privacy Policy

This Betcrown privacy policy sets out, in plain English, how we look after the personal information you give us when you visit our site, register an account or get in touch with our support team. We take data protection seriously, and this page explains our approach in the same straightforward way we try to run every part of our site.

Wherever you interact with us — browsing pages, filling in a form, or contacting our team — some personal information may be collected and processed. We have written this policy so that anyone can understand what happens to that information without needing a legal background. If anything here is unclear, our Faq page covers a number of related account questions in a similarly plain style.

How we use your information

We use the information we hold to operate our site, to maintain your account, and to respond when you contact our support team through live chat or other channels. This includes using contact details to send important account or service messages, and using preference settings to apply tools such as deposit limits or self-exclusion when you request them.

Communications and preferences

Where we send you messages about our site or promotions, we rely on the preferences you set with us, and you remain in control of those choices at all times. You can review current offers on our Promotions page, and any communication preferences tied to that content can be adjusted through your account settings.

We do not sell personal information to third parties. Where information needs to be shared, for example with a service provider who helps us operate parts of our site, we only share what is necessary for that specific purpose and expect the same standard of care from anyone we work with.

Your rights over your data

You have the right to ask what personal information we hold about you, to request corrections where something is inaccurate, and to ask that certain information be deleted where appropriate. These rights exist to give you real control over your own data, not just a formal entry in a policy document.

If you want to exercise any of these rights, the quickest route is to contact our support team directly, who can guide you through the request and confirm what happens next. Our Faq page also lists the general ways to get in touch with us if you are not sure where to start.

Cookies and related technologies

Our site uses cookies and similar technologies to remember your preferences and to help pages load correctly across visits. We keep a separate, dedicated notice for this subject, and our Cookie policy explains in more detail what these technologies do and how you can manage them.

Third parties and data sharing

Certain features on our site, such as chat support, may involve limited data sharing with a service provider who helps deliver that feature. We only work with providers who agree to protect your information to a standard consistent with this policy, and we do not permit information to be used for purposes beyond what it was collected for.

How long we keep your information

We keep personal information for as long as it is needed to provide our services, maintain your account, and meet any obligations that apply to how we operate. Once information is no longer needed for these purposes, we take steps to remove or anonymise it rather than holding on to it indefinitely.

Account-related records tied to tools like deposit limits or self-exclusion are handled carefully, since these settings are often put in place to protect a player over the longer term. Our approach is to retain only what supports that protection, for as long as it remains genuinely useful.